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Making it Easy

You can expect us to make it easy for you to use our services.

We will do this by;

• Making it as easy as possible for you to contact us or visit us in person, over the phone or through the internet.
• Making information available online that will satisfy your need for general enquiries and increasing access to eurodiets services on the internet
• Providing clinical facilities that are easily accessible, rolling out through the UK
• Ensuring all our facilities and online information is compliant with DDA accessibility parameters

If you are deaf or have a hearing or speech impairment we provide an online virtual guide which should be able to answer any question you may have, alternatively you can visit our clinical facility for face-face advice and assistant.

Should you wish to make a complaint then please contact our Customer Services Manager Tom Ashman at our registered company address. If you wish to provide comments, feedback complaints or compliments in the first instance we would ask you to call our helpline on 0870 990 8 911 or email info@eurodietuk.com.

Some call centre staff have alternative language skills, please see our Call Centre section on our website for more details. If you need assistance from these staff then please email info@eurodietuk.com and specify your native language and we will endeavour to arrange for a native speaker to contact you.

This is how you can judge whether we have made it easy for you to access our services.

• We will answer 70% of you calls within two and a half minutes (you may have to wait longer during peak periods)
• Through our online booking system we will ensure you do not have to queue for an appointment at our clinic
• If we cannot answer your question immediately, we will get back to you within an agreed time.